Shipping policy

General Shipping Information

  • We strive to provide the most efficient and reliable shipping partner for your orders.
  • Always mention complete shipping address and contact info with Flat or House No, Wing/Building name, Society name, Area & Landmark to avoid delivery issues & RTOs.
  • Shipping timelines are estimates based on past performance and actual timelines can vary.
  • 97% of orders are delivered well within the estimated timelines.
  • Shipping delays can happen especially during festive seasons, local disturbances or unfavourable weather conditions hence customers are advised to place orders well in advance.
  • Shipping is a third-party service, and we cannot be held responsible for shipping delays.
  • Shipping delays cannot be grounds for order cancellations
  • In some rare scenario power outages and equipment malfunctions may cause delays, but these will not be grounds for order cancellation.
  • We recommend placing orders in advance to ensure timely delivery.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.
  • You can use this tracking number to monitor the progress of your shipment.

Shipping Costs  

  • Shipping charges are non-refundable.
  • Shipping charges are applicable for RTO orders in case re-shipping is required.
  • Incorrect or incomplete details mentioned during checkout may lead to RTOs and re-shipping fees will be chargeable in such cases.

International Shipping

  • We offer international shipping to select countries.
  • Please note that international shipments may be subject to customs duties and taxes.  
  • These charges are the responsibility of the recipient and are not included in the shipping cost.

Damaged or Defective Items

  • Product Defect, if any need to be raised on the day of delivery itself.
  • We highly recommend making a clear parcel opening video that shows item defects when parcel is opened.